NAVY RIAD DRESS
📦 Free shipping to mainland Spain and Portugal
At Güendolina, each dress is handmade to order in our atelier and local workshops. For this reason, the preparation time may vary between 3 and 10 business days, counted from the next working day after the purchase.
Once your order is ready, you will receive an email with the shipping confirmation and tracking number, so you can follow it until it arrives in your hands 💛
We work with GLS for shipments to Spain and Portugal, and with UPS for the rest of the world.
You can check the estimated delivery times and costs by zone in the following table:
| ZONE | COSTS | SHIPPING TRANSIT TIME |
| SPAIN (PENINSULA) | FREE | 24/48 HOURS |
| SPAIN (ISLANDS) | 12.00 | 72 HOURS |
| PORTUGAL (PENINSULA) | FREE | 24/48 HOURS |
| PORTUGAL (ISLANDS) | 5.99 | 2/5 DAYS |
| FRANCE | 5.99 | 24/72 HOURS |
| REST OF EUROPE | 12.00 | 24/72 HOURS |
| REST OF THE WORLD | 38.00 | 2/5 DAYS |
🔔 Important Note:
If the delivery company experiences delays for reasons beyond Güendolina’s control, we recommend contacting them directly for updated information on your shipment. And of course, if you need any assistance, we’ll be happy to help you with anything you need.
International Shipments – Customs and Taxes
All purchases made through this website are subject to the current VAT rate in Spain.
For international orders outside the European Union, please note that your shipment may be subject to:
– VAT in the destination country
– Import duties
– Other taxes or fees as determined by local regulations
These charges are not included in the product price or shipping cost, and must be paid by the customer upon receipt of the order. Güendolina is not responsible for any additional customs charges or delays caused by border controls.
We recommend checking with your local customs office if you are unsure about the import regulations in your country.
Return Policy
You may return the ordered product(s) within 14 (fourteen) days of receipt, provided that:
a) The products have not been used;
b) The product(s) retain their original characteristics and labels intact;
c) The products are complete. All materials accompanying the orders must be returned.
How to request a return
If you wish to return an item, you can manage the request directly from your customer area on our website.
Log in to your customer account using the same email address used to place the order.
Go to the “My Orders” section and select the order you wish to return.
Click on “Request Return” and select the relevant item(s).
Once the request is submitted, you will receive instructions on how to complete the return and, where applicable, a link to download your return label.
You have 14 calendar days from receipt of the order to request a return. Once the request is accepted and the return process initiated, you must drop off the package within a maximum of 3 days.
It is not necessary to contact us via email beforehand to request a return, as the entire process is managed through the customer area of our website.
Size exchanges
We do not currently offer direct exchanges. If you would like a different size, you must request a return for the garment via your customer area and place a new order for the desired size.
For mainland Spain and Portugal, the first size exchange is free of charge.
Return costs
For returns from mainland Spain and Portugal, you may choose from the following options during the return process:
€5.99 to drop off the package at a designated drop-off point.
€7.99 to request a home pickup.
For international returns, the relevant instructions will appear during the request process.
Refund
Once we receive the return at our atelier, the garment will undergo an inspection process that may take up to 14 days. Once approved, we will issue the refund using the same payment method used for the purchase. Once we issue the refund, the amount typically appears in your account within approximately 2 to 5 business days, depending on the payment method and your bank.
If the returned items are damaged or show signs of use, Güendolina reserves the right to refuse the return and the refund.
In the event of a defect or non-conformity regarding the ordered products, Güendolina is responsible for collecting the item(s) from an address of the user's choice. Please note that collections are only accepted from the country where the order was originally shipped, excluding islands.
CHRISTMAS SHOPPING: Orders placed between November 27 and December 25 may be returned until January 8.
We are here to help you!
We love being able to assist you with everything you need. You can contact us in the following ways:
Send your questions to hello@guendolina.com and we will respond as soon as possible, from Monday to Friday. Remember that during the peak season of events, it could take us a little longer to respond due to the volume of emails, so we ask for a little patience.
Call us at +34 986104175 from Monday to Friday, from 10:00 a.m. to 2:00 p.m. We will be happy to listen to you and help you with whatever you need.
We are here for you, with a smile and eager to assist you. Thanks for trusting us!
