Conditions of Purchase and Use

1. INTRODUCTION
This document (together with the website documents) sets out the terms and conditions governing the use of this website (www.guendolina.com) and the purchase of products on it (hereinafter "Terms").
We ask that you carefully read the Terms and Conditions, our Cookie Policy, and our Privacy Policy before using this website. When you use this website or place an order through it, you are aware that you must comply with these Terms and Conditions and our Privacy Policy. Therefore, if you do not agree with all of the Terms and Conditions and Privacy Policy, you should not use this website.
These Terms may be modified, and it is your responsibility to review them periodically, as the Terms in force at the time of using the Website or entering into the Contract (as defined below) will apply.
If you have any questions about the Terms or Privacy Policy, you can contact us at hello@guendolina.com. You can choose to contact us in any of the languages ​​in which the Terms are available on this website.
2. OUR DATA
This website is run under the name Güendolina by GUENDOLINA ESPJ., with registered office at Rua Isabel II N18 BAJO 36002 Pontevedra (Spain) with tax identification number E56808504
3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE
The information or data provided by the customer will be processed in accordance with the provisions of the Privacy Policy. By using this website, the customer consents to the processing of such information and data and declares that all information or data provided to us is true and accurate.
4. USE OF OUR WEBSITE
By using our website and/or placing orders through it, the customer agrees to:
• Use this website only to make legally valid inquiries or orders.
• Do not place any false or fraudulent orders. If we reasonably believe that such an order has been placed, we will be authorized to cancel it and inform the relevant authorities.
• Provide us with your email address, postal address, and/or other contact information, truthfully and accurately. You also agree to the use of the information provided to contact you (if necessary, see our Privacy Policy).
If you do not provide us with all the necessary information, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. SERVICE AVAILABILITY
The items featured on this website are available for delivery to several EU member countries and the United States of America.
If you'd like to check the list of countries available for delivery, you can find it under "Shipping Methods."

6. CELEBRATION OF THE CONTRACT
To place an order, you must follow the online purchasing procedure and first read and accept these Terms of Purchase. By doing so, you are entering into a purchase and sale agreement with us. You will then receive an email acknowledging receipt of your order (the "Order Confirmation"). You will also receive an email confirming that the order has been shipped (the "Delivery Confirmation"). An electronic ticket with your order details must be attached to the delivery confirmation.

7. PRODUCT AVAILABILITY
All product orders are subject to product availability. Therefore, if there is any difficulty with product supply or if items are out of stock, we will immediately inform you of the lack of availability and refund any amount you have paid within 30 days.

8. DELIVERY
Without prejudice to the provisions of Clause 7 above, with respect to the availability of the products, and unless there are extraordinary circumstances, we will endeavor to dispatch the order for the products referred to in each Delivery Confirmation by the date specified in the relevant Delivery Confirmation or, if no delivery date has been specified, within 30 days of the date of the order confirmation.
However, delays may occur for any of the following reasons:
• Specialized articles;
• unforeseen circumstances; or
• Problems in the delivery area.
If we are unable to meet the delivery date for reasons beyond our control, we will inform you of this circumstance and give you the option to continue with your purchase, schedule a new delivery date, or cancel the order with a full refund of the amount paid, without prejudice to any other rights you may have under applicable law.
In any case, we do not deliver on Saturdays or Sundays. According to these terms, "delivery" must have been made or the order "delivered" when the customer or a third party indicated by you is physically in possession of the products, as evidenced by the customer signing the order receipt at the indicated delivery address.

9. IMPOSSIBILITY OF DELIVERY
If we are unable to deliver your order, we will leave you a note indicating where your order is and what you will need to do to have it redelivered. If you are not at the delivery location at the agreed time, please contact us so we can arrange delivery for another day.

10. TRANSFER OF RISKS AND OWNERSHIP OF PRODUCTS
The risks of the product will be borne by the customer from the moment of delivery.
The Customer will acquire ownership of the Products when we receive full payment of all amounts due for them, including shipping, or upon delivery (as defined in Clause 8 above), whichever is later.

11. PRICE AND PAYMENT
The price of each product will be as stipulated on our website at any given time, except in the case of obvious errors. Although we try to ensure that all prices on the website are correct, errors may occur. If we detect an error in the price of any of the products the customer has ordered, we will inform the customer as soon as possible and give them the option to confirm the order again at the correct price or cancel it. If we cannot contact the customer, the order will be canceled and the amount paid will be fully refunded.
We will not be obliged to supply any product to you at the incorrect lower price (even if we have sent you a Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognized by the customer as a mispricing.
Prices on this website include VAT, but do not include shipping costs, which will be added to the total amount due, as explained in our "Exchanges and Returns" guide.
Prices may be changed at any time, but (except under the terms previously stated) any changes will not affect orders for which we have already sent an Order Confirmation.
Once you've completed your purchase, all the items you wish to purchase have been added to your cart, and the next steps are to complete the order and checkout. To do this, you must follow the steps in the checkout process, completing or verifying the information requested at each step. Additionally, during the checkout process, before payment, the customer can change the details of their order.
You can pay with Visa, Mastercard, American Express, PayPal, and also via ATM and MBway.
To reduce the risk of unauthorized access, your credit card information will be encrypted. Upon receiving your order, we will pre-authorize your card to ensure sufficient funds are available to complete the transaction. Your card will be charged as soon as your order leaves our warehouse.
If your payment method is PayPal, the debit will be made when we confirm your order.
By clicking "Pay," the customer confirms that the credit card is theirs or that they are the legitimate owner of the gift card or payment card. Credit cards are subject to checks and authorizations by the issuing entities, but if they do not authorize payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any contract with the customer.

12. SHOP AS A GUEST
This website also allows you to purchase through the guest checkout feature. In this purchasing mode, only essential information is required to place your order. Once you complete the purchasing process, you will be offered the option to register as a user or continue as an unregistered user.

13. VALUE ADDED TAX
All purchases made through this website are subject to the current Value Added Tax (VAT) rate. Non-EU orders may be subject to VAT, import duties, or other country-specific taxes, which are payable by the recipient upon receipt of the order in the destination country.

14. EXCHANGE POLICY
Right of free termination of the contract:
In accordance with applicable regulations, if you are contracting as a consumer, the customer has the legally established right to terminate the contract up to 30 days after its conclusion without giving any reason.
The withdrawal period will expire 30 days after the day the customer (or a third party other than the delivery person indicated by you) physically purchases multiple items in a single order delivered separately, and 30 days after the day the customer (or the third party indicated by you) physically purchases the last product. To exercise the right of free withdrawal from the contract, the customer may contact us by email at hello@guendolina.com.
Effects of termination of the contract:
If the customer terminates the contract, we will refund the amount paid for the products without undue delay and within 30 days from the day we informed you of your decision to terminate this contract. We will issue the refund via a receipt with no expiration date. In any case, the customer will not pay any fees resulting from this refund. Notwithstanding the foregoing, we may withhold the refund until we receive the products back or until the customer provides evidence that they have returned them. For more information, please see the "Exchanges and Returns" page.
Defective products:
If you believe that the product does not meet the contract terms upon delivery, you must contact us within 30 days, providing details of the product and any damages, or call us at +00351 927 556 839, and we will advise you on what to do.
You can return the product by delivering it to a carrier at your home, sent by us, accompanied by the invoice, and you will subsequently be refunded the corresponding amount.
As required by law, instead of canceling the contract (and the resulting return of the asset and refund), you can also choose to replace the product.
Refunds or replacements must be issued as soon as possible and, in any case, within 30 days. All rights recognized by applicable law will be protected.
Resizing:
If the item purchased by the customer is not the appropriate size, the customer has the option to request an exchange for the new item without having to pay any additional delivery charges for it, once they return the original item. This option is independent of the right of withdrawal, which continues to exist, both from a legal and contractual perspective. For clarifications on how to exchange the item, please visit the "Exchanges and Returns" page.

15. INTELLECTUAL PROPERTY
The Customer acknowledges and agrees that all copyright, trademark, and other intellectual property rights in the materials or content provided as part of the Website remain, at all times, ours or those who have licensed their use to us. The Customer may only use this material in the manner expressly authorized by us or those who have licensed its use to us. This does not prevent you from using this Website to copy information related to your order or Contract details as necessary.

16. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
You must not misuse this website by intentionally introducing viruses, Trojan horses, logic bombs, or any other technologically harmful material. You must not gain unauthorized access to this website, the server on which this website is stored, or any server, computer, or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause may result in violations under applicable law. We will report any violation of such laws to the relevant authorities and cooperate with them to identify the offender. Failure to comply with this clause will also result in your being prohibited from using this website.
We will not be liable for any data or loss resulting from a distributed denial-of-service attack, viruses or any other technologically harmful or damaging programs or material that may infect your computer equipment, computer programs, data or materials as a result of using this website or downloading content from it, or from content to which it links.

17. CONNECTIONS FROM OUR WEBSITE
If our website contains links to other third-party pages and materials, these links are provided for informational purposes only, with no control over the content of those pages or materials. Therefore, we will not accept any liability for damages or losses resulting from their use.

18. WRITTEN COMMUNICATION
Applicable law requires that some of the information or notifications we send be in writing.
By using this website, the customer agrees that most notifications with us are electronic.
We will communicate with the customer by email or provide information through notices posted on this website. For contractual purposes, the customer agrees to use this means of electronic communication and acknowledges that all contracts, notices, information, and other notifications sent via email satisfy the legal requirement that such notifications be in writing. This condition will not affect any statutory rights.

19. NOTIFICATIONS
Customer notifications should preferably be sent via our email.
Notifications will be deemed to have been received and properly served at the time the customer accesses our website, 24 hours after sending an email, or three days after the postage due date of any letter. To demonstrate that service was served, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped, and properly delivered to the post office or post box, and, in the case of an email, that it was sent to the email address specified by the recipient.

20. REASONS OF FORCE MAJEURE
We will not be liable for any failure to perform, or delay in, performance of any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure).
The concept of Force Majeure shall include any act, event, failure to exercise, omission or accident beyond our control, including, but not limited to, the following:
• General strike or other forms of protest that significantly affect the country.
• Disturbance of public order, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.
• Inability to use trains, ships, airplanes, motorized transport or other means of transport, public or private.
• Inability to use public or private telecommunications systems.
Our obligations under the Contracts will be deemed suspended for the duration of the Force Majeure Events, and we will benefit from an extension of the period for performing such obligations for a period equal to the duration of the Force Majeure Events.
We will use all reasonable means to stop the Force Majeure Reasons or to find a solution that allows us to fulfill our obligations under the Contract, despite the Force Majeure Reasons.

21. DISCLAIMER RIGHTS
Our failure to require strict performance by the Customer of any of its obligations under a Contract or these Terms and Conditions or our failure to exercise any of the rights or remedies owed to it under this Agreement or Terms and Conditions shall not constitute a waiver or limitation of those rights or remedies, nor shall it relieve the Customer from compliance with its obligations.
No waiver by us of any particular right or remedy shall constitute a waiver of any of our rights or remedies under the Agreement or the Terms.
No waiver by us of any of these Terms or any rights or remedies arising from the Contract shall be effective unless expressly stated to be a waiver, formalized and communicated to the customer in writing.

22. PARTIAL CANCELLATION
If any of these Terms and Conditions or any provision of a Contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions will remain in force, unaffected by this declaration of nullity.

23. SINGLE AGREEMENT
These Conditions and all documents expressly referred to herein constitute the entire agreement between us and the customer with respect to the subject matter of the Contract and supersede any other agreement, understanding or promise previously made between us and the customer, whether oral or in writing.
We and the Customer acknowledge that we have agreed to enter into the Agreement without relying on any statement or promise made by the other party or that may interfere with any written statement in the negotiations held by both parties prior to that Agreement, except as expressly mentioned in the Current Conditions

24. APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and any purchase contracts made through this page are governed by Spanish law.
This provision does not affect other consumer rights granted by current legislation.

25. COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. We encourage you to send them to our email address or phone number.

26. ALTERNATIVE DISPUTE RESOLUTION
In this regard, if the transaction was completed through our website, we inform you, in accordance with EU Regulation No. 524/2013, that you have the right to attempt to resolve any dispute out of court by accessing the online dispute resolution platform at http://ec.europa.eu/consumers/....
You can consult the updated list of Alternative Dispute Resolution Entities available pursuant to Article 17 of Law No. 144/2015, of September 8, on the Consumer Portal, through the website www.consumidor.pt.