Privacy Policy

 When using the Güendolina website or placing an order through it, the user is transmitting personal data to Güendolina. For Güendolina, the privacy and protection of your personal data is very important. Indeed, Güendolina expresses its firm commitment to comply with current legislation at all times and with this privacy policy.
 Each time you use this website you will be subject to the application of the Privacy Policy and the cookie policy in effect at any time, so we suggest that you read these Policies carefully to verify that you are in accordance with the respective terms.
 The Güendolina website may contain links to websites and services of other companies, which have their own privacy policies, and / or services provided by third parties installed on your device may allow access to information contained therein. We recommend that you carefully read the privacy policies of such third parties. Güendolina is not responsible for the practices or content of these third parties' privacy policies.
Güendolina reserves the right to modify the Privacy Policy in light of new legislative and / or regulatory requirements, for security reasons or for the purpose of adapting said policy to the instructions of the data protection control authorities.
Whenever a change is made to the Privacy Policy, the user will be informed of the changes through the website or, if justified, through a communication, and will be asked to renew consent regarding the text of the Privacy Policy. . Güendolina will not provide you with goods / services until the user accepts changes to the Privacy Policy.
Who is responsible for processing your data?
 The company responsible for processing personal data is the company called TRENDYGAL LDA., With its registered office at Rua 10, Lote 3 A4, Z. I. Da Varziela, 4485-070 Fajozes, legal person number 514 444 282.
The user can contact the Data Protection Officer at the following email address: info@guendolina.com

What data do we collect from our customers, how do we use it and on what basis?
Güendolina collects different types of personal data according to the different purposes, as explained below. In any case, we emphasize that we do not knowingly collect personal information from minors under the age of 18. If we discover that we have unintentionally collected personal information from people under the age of 18, we will take the necessary steps to delete the information as soon as possible, unless we are required by applicable law to retain it. The data collected by Güendolina are: Name, Email address; Address (delivery and billing); Phone number; Date of birth; Tax Identification Number.
 
The purposes of the processing of personal data are as follows:
Provision of products and services: Güendolina may use your personal data when necessary to execute the contract signed between you and Güendolina, as well as to identify you. We may also use your Personal Data to prevent and investigate possible misuse.
 Development of products and services: Güendolina may use your personal data for the development of its products and services. However, we will predominantly use aggregated data and statistical information for this purpose. Güendolina keeps a record of the pages that our customers visit within the website to determine which services / products are most requested.
Communication: Güendolina may use your personal data to communicate with you, in particular, to send you news related to our products or services, or to assist you in aspects related to customer support, namely to respond to and handle requests from user through the customer service channels, as well as monitoring the quality of our service.
Marketing: Güendolina may use your personal data including purchasing and browsing behavior for the purposes of opinion polling and marketing, namely to make you aware of our campaigns, promotions, new products and services, birthday offers and newsletters (if you authorize subscription), which we will do by sending electronic mail messages (“email”), through social networks or another equivalent form of electronic communication or for research purposes, namely market research.
If you consider that the referred treatment may generate some kind of emotional repercussion, you can exercise the right of access and / or opposition, as well as exclude yourself voluntarily without the need for justification.
We inform you that you can limit this purpose by exercising the right of opposition by writing an email to info@guendolina.com.
For Güendolina, valuing the human side of its customer relationship is fundamental. Although Güendolina uses its data to create profiles, such data processing is inserted only in the marketing purpose aspect mentioned above, so Güendolina will not make automated decisions in any case, including through the definition of profiles.
Improvement of the service made available to the user: The user's purchasing and browsing behavior data related to their purchases in physical stores or online, tastes and preferences can be used for the purposes of analysis, creation of user profiles, market studies, surveys quality and improvement of our interaction with the customer.
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