Returns & Exchanges

Return Conditions:
• Returns are free and the return period is 30 days from the date of confirmation of shipment.
• Exchanges or returns of products without a label are not accepted.
• The item must be accompanied by proof of purchase.
• Parts must be in the condition in which you received them. otherwise they will not be accepted.
• You can exchange the product for a different one or an identical one (differing in size or color);
Return Process:
• You can make the exchange / return at a physical store of the brand.
• It is possible to request the home collection of the product (free of charge), for this, you must contact via email info@guendolina.com.
• In case of exchange, the new product will only be sent after we receive the old one and check its conditions.
• You will be given an unpaid voucher in the amount of your purchase or, if you have exchanged for a cheaper product, the difference in the amounts in question.
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