Política de Reembolso

Return process

Returns in Güendolina are always free and the return period is 30 days from the date of shipment confirmation.

You cannot redeem or return items without a label. The pieces must be in perfect condition (unused, unwashed, with the interior and exterior labels still attached, without repairs and with the corresponding purchase receipt).

You can change the item for the same in different size or color or for a different one. In case you want to return the item, you will be issued a purchase voucher without expiration that can be exchanged at any time, never making the purchase refund.

As previously provided, you can return an item requesting home collection, you can process the request by sending an email to info@guendolina.com.

Güendolina reserves the right to refuse returns after the deadline, if the garments are not in the same conditions as when they were sent or if they do not meet our return conditions. We may withhold the refund until we have received the merchandise or you have provided proof that you have returned it.

IMPORTANT: In case you want to return items included in several orders (or more than one order), it is essential to request the collection for each of them and